Customer Service Representative - Crew Center Mejasem

Join our dynamic Customer Service Team at Crew Center Mejasem in Tegal, Jawa Tengah! As a leading service provider in the region, we are seeking passionate and dedicated individuals to deliver exceptional customer experiences. This is a fantastic opportunity to grow your career while making a real impact in our community. At Crew Center Mejasem, we pride ourselves on our commitment to customer satisfaction and continuous improvement. Our team is the heart of our operations, and we are looking for someone who thrives in a fast-paced environment and is eager to learn and adapt.

As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and professionalism. You will handle customer inquiries, resolve issues, and provide exceptional service that exceeds expectations. This role is perfect for someone who enjoys interacting with people, has excellent communication skills, and is detail-oriented. With competitive compensation and a supportive work environment, Crew Center Mejasem offers a rewarding career path for the right candidate.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Resolve customer complaints and issues promptly and professionally.
• Document customer interactions and maintain accurate records.
• Collaborate with the sales and technical teams to ensure customer satisfaction.
• Provide training and support to new hires and team members.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of service improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment with multiple priorities.
• Fluency in both written and spoken Indonesian.
• High school diploma or equivalent.

🛠️ Keahlian

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