Duty Manager - Luxury Hotel Operations Leadership

Join Accor, a global leader in hospitality, as a Duty Manager in the vibrant heart of Jakarta Raya. This pivotal leadership role places you at the forefront of our hotel’s daily operations, ensuring exceptional guest experiences and seamless service delivery. As a Duty Manager, you’ll be the backbone of our hotel’s success, overseeing the day-to-day activities that keep our guests coming back for more.

At Accor, we’re committed to creating unforgettable experiences for our guests. Our luxury hotel in Jakarta Raya is no exception, and we need a skilled and passionate Duty Manager to help us maintain our high standards. You’ll work closely with our team of professionals, leveraging your expertise in hotel operations to ensure everything runs smoothly.

In this role, you’ll be responsible for managing the hotel’s daily operations, including housekeeping, food and beverage, and front office services. You’ll also be instrumental in training and developing our team, ensuring they have the skills and knowledge they need to excel. With your leadership, we can continue to provide our guests with the exceptional experience they expect from Accor.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the hotel, including housekeeping, food and beverage, and front office services.
• Ensure high standards of cleanliness and guest satisfaction.
• Manage and develop the team, providing training and support to help them excel.
• Coordinate with the hotel’s management team to ensure seamless service delivery.
• Monitor and maintain the hotel’s inventory and supplies.
• Handle guest complaints and concerns, ensuring they are resolved promptly and professionally.
• Ensure compliance with health and safety regulations.
• Monitor and report on key performance indicators (KPIs) to ensure the hotel meets its targets.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in hotel operations, preferably in a luxury hotel setting.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software, such as PMS (Property Management System) and ERP systems.
• Knowledge of local regulations and industry standards.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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