Senior IT Director - Leading Customer Service Organization

Private Advertiser · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 70,000,000 - 120,000,000
We are seeking a highly experienced Senior IT Director to join our leading customer service organization in Bali, Indonesia. In this role, you will be responsible for overseeing the IT infrastructure, ensuring the smooth operation of our systems, and driving innovation in our technology landscape. The ideal candidate will have a proven track record in IT leadership, a strong understanding of customer service technologies, and a passion for delivering exceptional service through technology.

📋 Tanggung Jawab Pekerjaan

Oversee the IT infrastructure and ensure its reliability, scalability, and security.,Lead a team of IT professionals and provide strategic direction for technology initiatives.,Develop and implement IT policies and procedures to align with business objectives.,Drive innovation in our technology landscape, exploring new tools and solutions to enhance customer service.,Collaborate with cross-functional teams to integrate technology solutions into our customer service processes.,Monitor and analyze IT performance metrics to identify areas for improvement and optimization.,Ensure compliance with industry regulations and best practices in information security and data protection.,Provide leadership and guidance to the IT team, fostering a culture of continuous learning and improvement.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 10 years of experience in IT leadership roles, with a strong focus on customer service technologies.,Proven track record of successfully managing IT projects and initiatives.,Strong understanding of customer service technologies, including CRM systems, helpdesk software, and customer support platforms.,Excellent leadership and communication skills, with the ability to inspire and motivate a team.,Strong problem-solving skills and the ability to think strategically about IT challenges.,Proficiency in English, both written and spoken, is required.,Familiarity with Indonesian culture and business practices is a plus.

🛠️ Keahlian

IT leadership and managementCustomer service technologiesProject managementProblem-solving and strategic thinkingCommunication and team leadershipInformation security and data protectionContinuous learning and improvement
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