Head of Service Excellence - Elevate Hospitality in Ubud, Bali

Join PT Unicorn Food & Services as our Head of Service Excellence and lead the transformation of guest experiences in the heart of Ubud, Bali. In this pivotal role, you will inspire and mentor a passionate team, ensuring every interaction reflects our commitment to excellence. You'll work alongside our team of hospitality professionals to create memorable experiences for our guests, leveraging your deep understanding of service standards and industry best practices.

As the Head of Service Excellence, you'll play a crucial role in shaping the future of our hospitality operations. You'll develop and implement strategies that enhance guest satisfaction, drive operational efficiency, and foster a culture of continuous improvement. With your leadership, we aim to set new benchmarks in service excellence, making Ubud a must-visit destination for travelers worldwide.

📋 Tanggung Jawab Pekerjaan

• Develop and implement service excellence strategies to enhance guest satisfaction and operational efficiency.
• Inspire and mentor a team of hospitality professionals, fostering a culture of continuous improvement.
• Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with cross-functional teams to ensure seamless guest experiences across all touchpoints.
• Stay abreast of industry trends and best practices, incorporating innovative solutions to elevate service standards.
• Lead training and development programs for staff, ensuring they are equipped with the skills and knowledge to deliver exceptional service.
• Establish and maintain strong relationships with vendors and service providers to ensure high-quality products and services.
• Represent the company at industry events and conferences, showcasing our commitment to service excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8 years of experience in hospitality management, with a proven track record in service excellence.
• Strong leadership and mentoring skills, with the ability to inspire and develop a high-performing team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Proficiency in using hospitality management software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Certification in service excellence or related hospitality management programs is a plus.
• Fluency in English and Bahasa Indonesia.
• Previous experience in a luxury or boutique hotel setting is a strong asset.

🛠️ Keahlian

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